📄 Return & Refund Policy – Deen Jewels

At Deen Jewels, we value your satisfaction and want you to be completely happy with your purchase. If something isn’t right, we're here to help.

🔄 Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in original condition.
• It must be returned in its original packaging, including any jewelry boxes or tags.

Please note:
✨ Custom-made or personalized items are non-returnable unless defective.

To start a return, email us at:
📧 support@deenjewels.com
(Include your order number and the reason for return.)

💸 Refunds

Once we receive and inspect your returned item, we will notify you about the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

If the return is declined (due to damage or not meeting return conditions), we’ll notify you via email.

🚫 Non-Returnable Items

• Custom or engraved items
• Gift cards
• Items marked as "Final Sale"

📦 Return Shipping

Return shipping costs are the customer’s responsibility unless the item is damaged or you received the wrong product.

We strongly recommend using a trackable shipping method for your return.

❓Need Help?

If you have any questions about your order, return, or refund, feel free to contact us:
📧 support@deenjewels.com

⚠️ Please Note

Do not return any items before contacting us.
Returns that do not meet the criteria above may not be accepted.
We reserve the right to refuse a return if it appears worn or used.